Please send us any questions you have here and we will answer them just as soon as we can. Provide us with as much information as possible regarding your inquiry, such as what product you are asking about, if you have any concerns regarding ordering or our ordering policies. Your questions are very important to us and we will review and respond to each of them accordingly. If you are inquiring about a custom design please feel free to upload any images you might have so that we can give you an estimate for a custom chenille patch. Generally we have a minimum of 6 patches for a custom design with price ranges varying depending on quantity, complexity of the design and size. So please include that information with your inquiry.